🔁 Returns & Refund Policy – TORUXS™

Last updated: 2025

At TORUXS™, your satisfaction matters to us.
If you are not fully satisfied with your purchase, we’re here to help.

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✅ Return Conditions

You may request a return or refund within 30 days of receiving your order if:

• The item is unused and in its original packaging

• The product arrived damaged or defective

• You received the wrong item

📦 Important:
Returns must be sent to our warehouse only after contacting our customer support team and receiving return instructions.

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💳 Refund Process

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

• The refund will be issued to your original method of payment

• Processing time: 3–7 business days

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🚫 Non-Refundable Items

• Products that have been used or worn

• Items marked as Final Sale

• Gift cards

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✉️ How to Request a Return

To initiate a return, please contact our support team at:
📧 info@toruxs.com

Please include:

• Your order number

• A brief description of the issue

Return instructions will be provided within 24–48 business hours.

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ℹ️ Need Help?

If you have any questions regarding returns or refunds, feel free to contact us:
📩info@toruxs.com  — we’re happy to assist you.